Refund and Return Policy
Effective date: January 1, 2026
At a glance
EV charging: Electricity cannot be returned once delivered to your vehicle, so completed charging sessions are non-refundable. We will refund billing errors, duplicate charges, and sessions affected by a charger fault.
Hardware: Zevtron is not a manufacturer. Delivered equipment is generally non-returnable. Warranty claims are handled by the manufacturer, and we will help you file them.
Questions or disputes: Contact us within 30 days at support@zevtron.com or 855-938-8766.
1. EV Charging Sessions
1.1 Why charging sessions are final
Electricity is consumed as it is delivered. Once energy (measured in kilowatt-hours, kWh) has been transferred to your vehicle, it cannot be returned, recovered, or resold. For this reason, all completed charging sessions are final and non-refundable, except as described in Section 1.3 or otherwise required by applicable law.
1.2 How you are charged
Charges are based on the pricing displayed on the charger, app, or payment screen at the start of your session. This may include a combination of per-kWh energy rate, a session fee, a time-based rate, and idle or overstay fees where posted.
When you start a session, a temporary pre-authorization hold may be placed on your card. This is not a charge. The hold is released and replaced by the final session amount, typically within 3 to 7 business days depending on your card issuer.
A receipt showing energy delivered, duration, and total cost is available by email or through the applicable charging platform, or via the QR code, where available.
1.3 When we will issue a refund or credit
We will review and, where appropriate, refund or credit your payment method in the following situations:
| Situation | Resolution |
You were charged but no energy was delivered | Full refund of the session |
A charger fault or outage ended your session early | Refund of any session fee; you pay only for energy actually delivered |
Duplicate or repeated charge for the same session | Full refund of the duplicate amount |
You were billed at a rate different from the price displayed | Refund of the difference |
Idle or overstay fee applied in error (for example, a charger failed to end the session) | Refund of the amount of idle fee in error |
A pre-authorization hold was not released after 10 business days | We will work with our payment processor to investigate the status of the hold and, where possible, facilitate its release |
Refunds are not issued for energy that was delivered as metered, for sessions you ended early by choice, for slower-than-expected charging, or for idle fees that were correctly posted and applied.
1.4 How to request a review
Contact us within 30 days of the session at support@zevtron.com or 855-938-8766.
Include the charger location or Station ID, the date and time of the session, the last four digits of the card used, and your receipt if available.
We will review charger and payment records and respond within 5 business days.
Approved refunds are returned to the original payment method and typically appear within 5 to 10 business days.
We encourage you to contact us before disputing a charge with your bank, as we can usually resolve billing issues faster directly.
2. EV Charging Hardware
2.1 Zevtron’s role
Zevtron provides EV charging equipment, related accessories, and associated products from third-party manufacturers and suppliers. Zevtron may participate in the supply and distribution of these products through a variety of commercial relationships and sales channels. Zevtron does not manufacture the hardware it sells. Product warranties are provided by the applicable manufacturer unless otherwise expressly stated. Manufacturer warranty terms and conditions are available upon request.
2.2 Order cancellations
Non-cancellable orders: Once Zevtron has accepted an order and issued a purchase order to the applicable manufacturer or supplier, the order is non-cancellable. This applies whether or not the product has shipped.
Stocked products: Orders for products held in Zevtron’s inventory are also non-cancellable once the order has been accepted by Zevtron, including prior to shipment.
Special orders and project-specific equipment: Custom-configured, special-order, non-stock, or project-specific equipment is non-cancellable once the order has been accepted by Zevtron or submitted to the applicable manufacturer or supplier.
Exceptions: Zevtron may, in its sole discretion, agree to a cancellation in writing. Any approved cancellation may be subject to cancellation, restocking, payment processing, shipping, and other applicable costs, except where otherwise prohibited by applicable law.
2.3 No returns after shipment
Except as expressly provided in Section 2.4, all hardware sales are final once the equipment has been shipped. Zevtron does not accept returns, exchanges, or refunds for delivered equipment, including for change of mind, incorrect selection by the purchaser, site incompatibility, permitting requirements, utility issues or other project-specific considerations that were not caused by an error by Zevtron.
2.4 Exceptions: shipping damage and incorrect items
We will work with you to resolve the following situations:
Your order arrives damaged: Note the damage on the delivery receipt and notify us with photos within 48 hours of delivery. We will work with the carrier and/or manufacturer to arrange an appropriate resolution.
You received the wrong item or quantity: Notify Zevtron within 5 business days of delivery. If the error was caused by Zevtron, we will arrange for the correct item to be shipped. Items must be returned unused, uninstalled, and in original packaging.
2.5 Defective equipment and warranty claims
If equipment is defective or fails after delivery or installation, warranty claims are subject to the applicable manufacturer’s warranty and the manufacturer’s terms and procedures. Warranty repairs, replacements, and authorized warranty returns are handled in accordance with the manufacturer’s warranty process.
As part of our commitment to supporting our customers, Zevtron will assist you through the process. Contact us with your order number, the product serial number, and a description of the issue, and we will provide the manufacturer’s warranty contact details and assist with the claim.
3. Software Subscriptions and Network Fees
Subscription and network fees are non-refundable except as otherwise expressly stated in the applicable Software Licensing Agreement, subscription terms, or required by applicable law.
Please refer to the applicable Software Licensing Agreement and subscription terms for information regarding cancellation, renewal, and termination of software or network services.
4. Contact Us
Zevtron LLC
Support@zevtron.com
Phone: 855-938-8766
Hours: Monday to Friday, 8:00 am to 5:00 pm Pacific
5. Changes to This Policy
We may update this Refund and Return policy from time to time. The version in effect at the time of the applicable transaction will generally govern that transaction, unless otherwise required by applicable law.
Nothing in this policy limits any rights you may have under applicable law.